Our Policies

Refund Policy

Overview

At Naija Tech Deals, customer satisfaction is our priority. We understand that sometimes purchases may not go as expected, and we are committed to offering a fair and transparent refund process. If you are not entirely satisfied with your purchase, please review our refund policy to see how we can help.

Eligibility for Refund

Refunds are available under the following conditions:
– The product is defective or damaged upon delivery.
– The product received does not match the description or specifications listed on our website.
– The product is returned within 7 days of receipt, in its original packaging and condition, with all accessories and manuals.

Non-Refundable Items

Certain items may not be eligible for a refund, including:
– Products that have been used, damaged, or altered after delivery.
– Items that are returned beyond the 7-day window.
– Clearance or sale items, unless they are defective.

Refund Process

To initiate a refund, please contact our customer service team at [Your Contact Information]. Provide your order number, details of the product, and the reason for the refund request. Once your request is approved, we will issue a refund to your original payment method within 7-10 business days.

Contact Us

For any questions or further assistance, please reach out to our customer support team at [Your Contact Information].

Return Policy

Overview

Naija Tech Deals is committed to providing quality products and excellent customer service. If you are not completely satisfied with your purchase, we offer a straightforward return policy to make the process as easy as possible.

Conditions for Returns

Returns are accepted under the following conditions:
– Items must be returned within 7 days of receipt.
– The product must be unused, undamaged, and in its original packaging with all accessories included.
– Proof of purchase (e.g., order number, receipt) must be provided.

Non-Returnable Items

– Products that show signs of use or damage will not be accepted.
– Certain items, such as perishable goods, clearance items, or customized products, may not be eligible for return unless they are defective.

How to Return

To initiate a return, please contact our customer service team at [Your Contact Information]. After confirming your eligibility, we will provide instructions on how to return the product. The cost of return shipping may be deducted from your refund unless the product is defective or there was an error on our part.

Need Assistance?

If you need help with your return, please contact our support team at [Your Contact Information].

Terms and Conditions

Introduction

Welcome to Naija Tech Deals! By accessing and purchasing products from our website, you agree to comply with these Terms and Conditions. Please read them carefully. If you do not agree, please refrain from using our services.

Products and Services

Naija Tech Deals is an e-commerce platform that sources and sells a variety of tech products directly to customers. We aim to provide accurate descriptions and specifications, but we cannot guarantee that all information will be entirely free of errors. Please contact us if you have questions about a product before purchasing.

User Accounts

– Users must be at least 18 years old or have parental consent to make purchases on our site.
– Users are responsible for maintaining the confidentiality of their account information.

Order Processing

– Orders are processed within 1-3 business days. You will receive a confirmation email once your order has been processed.
– In the event that a product is unavailable after placing an order, we will notify you and issue a full refund.

Payment

Payment must be made at the time of purchase. We accept various payment methods, including credit/debit cards, bank transfers, and mobile payments.

Limitation of Liability

Naija Tech Deals will not be responsible for any indirect, incidental, or consequential damages arising from the use of our website or products. Our liability is limited to the amount paid for the product.

Governing Law

These Terms and Conditions are governed by the laws of [Jurisdiction].

Contact Us

For any questions or concerns, please reach out to us at [Your Contact Information].

Privacy Policy

Introduction

Naija Tech Deals is committed to protecting your privacy. This policy outlines how we collect, use, and protect your personal information when you visit our website or make a purchase.

Information We Collect

– Personal details such as name, email address, phone number, and delivery address.
– Payment information for processing orders.
– Browsing data to help us improve user experience.

How We Use Your Information

– To process and deliver your orders.
– To send updates regarding your order status.
– To provide customer support and respond to inquiries.
– To improve our website and services.

Data Security

We implement strict security measures to protect your data. However, no online transmission can be completely secure, and we cannot guarantee absolute data security.

Third-Party Services

We may share your information with trusted third-party service providers for payment processing and delivery services. These providers are obligated to protect your information.

Your Rights

You have the right to access, update, or delete your personal information at any time. Please contact us if you wish to exercise these rights.

Contact Us

For questions about our privacy practices, please reach out to [Your Contact Information].